1. Authorized use
Use MediFollow360 only for lawful clinic administration, communication and clinical record workflows for which you are authorized. Doctor-app access is provisioned by your clinic and depends on an active account, linked doctor and current permissions. The separate patient portal does not grant staff authority.
Keep credentials private, use your own account, and tell your clinic promptly if a device is lost, access is no longer appropriate or you suspect unauthorized use. Do not attempt to bypass permissions, access another clinic’s information, disrupt the service or upload harmful content.
2. Clinical responsibility and emergencies
MediFollow360 is a workflow and record-management tool. It does not independently diagnose, prescribe or make treatment decisions. Qualified healthcare professionals remain responsible for verifying patient identity, source information, clinical findings, medicine details, decisions and documents before relying on or issuing them.
The service and its notifications are not an emergency service. A notification, unread count or delivery receipt does not establish that a clinician has seen or acted on a message. Use your clinic’s established urgent-care and emergency procedures. Patients should consult a qualified healthcare professional for medical advice, diagnosis or treatment.
Reference catalogs, draft content and imported or uploaded evidence require appropriate professional review. A draft preview is not an issued or signed clinical document.
3. Records, uploads and confidentiality
Enter and upload information only when you have authority to process it for the clinic. Keep it relevant and accurate, respect patient confidentiality, and follow the clinic’s consent, safeguarding and retention requirements. Do not use patient information for advertising or other unrelated purposes through the service.
Clinical signatures, issued documents and retained histories use correction, amendment or replacement workflows. Do not use account removal or ordinary edits to conceal a clinical action. Access, correction and deletion requests must respect patient rights and the clinic’s applicable recordkeeping obligations.
You retain the rights you already have in information you provide. Processing it through the service is for the clinic workflows, security, support and recovery described in the Privacy Policy. Exported or separately downloaded copies require your own appropriate protection.
4. Access, availability and external services
Internet access and a supported device are required for live doctor-app use. A clinic can restrict or revoke access, and some features depend on its configuration or separate service agreement. Maintenance, network conditions and external providers can affect availability. Keep appropriate clinical continuity procedures for service interruptions.
Optional device notifications, WhatsApp communications and other external services depend on their configuration, permissions and providers. Their availability and delivery are not guaranteed. The service may change over time; use the currently supported version and review material notices.
Where your organization has a separate service agreement, that agreement governs its commercial terms and agreed service commitments. These terms do not remove rights that cannot lawfully be excluded or override mandatory legal obligations.
5. Privacy, account removal and contact
Read the Privacy Policy for the information the service processes and the choices available to you. To request account removal or data deletion, use the dedicated request pathway on the support page. Signing out or uninstalling the app does not delete retained clinic records.
For questions about these terms, service access or a concern, contact info@medifollow360.com. For care or medical-record content, contact the clinic responsible for the record.