Service support
Email info@medifollow360.com for help with the MediFollow360 website or doctor app. Include your clinic name, the affected feature, device type and app version if known, and a description of the problem. Your clinic administrator manages doctor accounts, clinic permissions and patient-portal access.
Do not include passwords, authentication codes, device tokens, patient identifiers, medical records or screenshots containing patient information. Support can arrange an appropriate way to investigate when more information is necessary.
Request account or personal-data deletion
You can request account removal or deletion of your personal information without signing in. Email info@medifollow360.com with the subject “MediFollow360 account or data deletion”. Include your name, the email address associated with the account, your clinic name and whether you are requesting account deletion, data deletion, access, a copy or a correction. Do not attach medical records or identity documents to the initial email.
Your identity and authority may need to be verified, and a request concerning clinic records may need to be coordinated with that clinic. Account access and device credentials can be revoked separately from records. Signing out, revoking a device or uninstalling the app does not complete an account deletion request.
Clinical records, issued documents, appointment and audit history, and information required for security or legal obligations may have to be retained. Protected backup copies may remain until the applicable rotation. The response to your request should identify any information that must be retained, the reason and applicable retention arrangements. Ask for the retention schedule that applies to your clinic and request.
Medical care and urgent issues
Contact your clinic for treatment, appointment decisions or the content of a clinical record. This support mailbox and app notifications are not monitored as emergency channels. For urgent medical needs, use the appropriate local emergency or clinical-care service.